Cancellation and Rescheduling Policy

We understand that circumstances may arise where you need to cancel or reschedule your event. However, here at Paint and Twist, we have invested time, resources, and personnel to ensure your event is well-prepared and organised. To protect our small business and maintain the quality of our services, we have established the following cancellation and rescheduling policy:

• Non-Refundable Deposit: A non-refundable deposit of $50 is required at the time of booking to secure your event date and initiate the planning process. This deposit ensures that we allocate our resources and personnel exclusively for your event, turning down other potential opportunities for that date and time. Please note that the non-refundable deposit is retained regardless of the reason for cancellation or rescheduling.
• Cancellation Policy: If you need to cancel your event, please notify us as soon as possible. Cancellations must be made in writing, either via email (paintandtwist@hotmail.com) or through our official communication channels. The following guidelines apply to cancellations:
• Cancellation within 5 days of the event date: If you cancel within 5 days of your event, in addition to forfeiting the non-refundable deposit, you will be responsible for paying a cancellation fee equivalent to a percentage of the total quoted price. The specific percentage will depend on the time and resources already invested in planning your event. We will provide you with detailed information regarding the cancellation fee upon your cancellation request.
• Rescheduling Policy: We understand that unexpected situations may arise, requiring you to reschedule your event. We will do our best to accommodate your new event date and time, subject to our availability. Please note the following guidelines for rescheduling:
• Rescheduling more than 10 days prior to the event date: If you need to reschedule your event more than 10 days before the original date, we will apply your non-refundable deposit towards the new date. Additional charges may apply depending on any changes made to the event specifications or pricing.
• Rescheduling within 10 days of the event date: Rescheduling within 10 days of the original event date is subject to availability and may result in additional charges. We reserve the right to determine the additional fees based on the time and resources already invested in planning your event.
• Force Majeure: In the event of unforeseen circumstances such as natural disasters, extreme weather conditions, government mandates, or any other situation beyond our control, we may need to cancel or reschedule your event. In such cases, we will work with you to find a suitable alternative date or provide a refund of the non-refundable deposit.

Please note that this cancellation and rescheduling policy is subject to change, and any updates will be communicated to you promptly. We highly recommend reviewing and understanding this policy before confirming your event with Paint and Twist.

If you have any further questions or concerns regarding our policy, please feel free to reach out to our customer service team. We value your understanding and cooperation in adhering to this policy to ensure a smooth and successful event planning process.

Paint and Twist

ABN 15 533 738 231

10th July 2023